Privacy policy

Privacy Policy

1. Introduction

Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our online store and offline retail locations, in compliance with Slovak and European legal requirements, specifically Regulation (EU) 2016/679 on the protection of personal data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws as amended.

2. Data Controller

The data controller for your personal data is:

Lawvia s.r.o., registered office: Račianska 14350/64C, 831 02 Bratislava – mestská časť Nové Mesto, Company Identification Number (IČO): 57 069 077, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Insert No.: 189627/B, E-mail: info@lawvia.sk

If you have any questions regarding the processing of your personal data or your rights as a data subject, you can contact us at the provided contacts.

3. Types of Personal Data We Collect

We collect the following types of personal data:

  • Contact information: Name, address, email address, phone number.

  • Financial information: Payment details (credit card data, bank account details), billing address.

  • Purchase information: Information about products purchased, historical data on orders and transactions.

  • Communication data: Data from your communication with us via email, chat support, or phone.

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Contractual necessity: We process your data to fulfill the contract when you purchasing services online or in-store.

  • Legitimate interest: We process your data based on our legitimate interests in protecting against fraud, improving our services, and ensuring the effective operation of our stores.

  • Consent: We process data for marketing purposes if you have consented to receive marketing materials.

  • Legal obligation: We may process your data based on legal obligations, such as anti-money laundering (AML) regulations and tax and accounting requirements.

5. How We Use Your Data

We use your personal data for the following purposes:

  • Order processing: To fulfill your orders, process payments, arrange for shipping, and refund of payments.

  • Customer support: To respond to your inquiries, assist with issues, and provide post-sales services.

  • Marketing and advertising: To send marketing materials if you have consented to this purpose.

  • Compliance with legal obligations: To comply with tax and legal obligations, including AML and KYC regulations (Know Your Customer).

  • Service improvement: To improve our products, services, website, and overall user experience.

6. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, misuse, or destruction. These measures include encryption, secure payment gateways, and access controls.

7. Retention Period for Personal Data

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. For example:

  • Purchase data is retained for the duration of the warranty period or in accordance with tax and accounting laws.

  • Marketing data is retained until you withdraw your consent.

8. Sharing Personal Data

We may share your personal data with third parties in the following cases:

  • Payment processors: For processing payments and transactions.

  • External service providers (e.g., marketing, customer support): With third parties who assist us in providing these services.

  • Legal authorities: If required by law, we may provide your data to regulators or law enforcement authorities (e.g., for compliance with anti-money laundering regulations).

9. Transfer of Personal Data to Third Countries

If we use external services that may transfer your data to countries outside the EU (e.g., the USA), we ensure that this transfer is protected through appropriate safeguards such as standard contractual clauses approved by the European Commission.

10. Your Rights as a Data Subject

In accordance with the GDPR, you have the right to:

  • Access your personal data: Request a copy of the personal data we process about you.

  • Rectify your data: Request the correction of inaccurate or incomplete data.

  • Erase your data: Request the deletion of your data if it is no longer necessary for the purposes of processing.

  • Restrict processing: Request the restriction of processing of your data.

  • Data portability: Request the transfer of your data in a structured, commonly used format.

  • Object to processing: Object to the processing of your data if it is based on legitimate interests.

  • File a complaint: You can file a complaint with the Slovak Office for Personal Data Protection if you believe that your personal data is processed in violation of the law.

To exercise any of these rights, please contact us at e-mail: info@lawvia.sk.

11. Cookie Consent

We use cookies on our website to enhance your user experience. By continuing to use our site, you consent to the use of cookies. You can change your consent at any time through your browser settings or by using the cookie management tool available on our website..

12. These General Terms and Conditions are drawn up in three language versions: Slovak, Russian, and English.
In the event of any discrepancies between the versions, the Slovak text shall prevail and shall be considered the original and legally binding version.
The Russian and English versions are provided for information and user convenience only.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The current version will always be published on our website, along with the date of the last update.

Effective Date: 10.10.2025